Tehoa puhelinmyyntiin: Palveluviestinnän opas aloittelijoille by Elina Perälä

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Title: Tehoa puhelinmyyntiin: Palveluviestinnän opas aloittelijoille

Author: Elina Perälä

Tehoa puhelinmyyntiin: Palveluviestinnän opas aloittelijoille

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Synopsis: Tehoa puhelinmyyntiin Palveluviestinnän opas aloittelijoille antaa hyviä käytännön neuvoja ja ohjeita puhelimitse tapahtuvaan asiakaspalveluun ja myyntityöhön. Teos sisältää myös telemarkkinointialalle tyypillisen palveluviestinnän sanaston. Teos on hyvä perusteos puhelinpalvelun eri tehtäviin suuntaavalle.

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